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MB6-892 Microsoft Dynamics AX Distribution and Trade exam is available in English, Chinese (Simplified), French, German, Japanese, and Spanish languages. The ideal audiences for this exam are IT professionals. The technology under which this exam comes is Microsoft Office 365. Passing this exam gives you an accreditation for MBS, MCSA.
This exam assesses your aptitude to achieve the technical responsibilities listed below. The percentages specify the relative weight of each key topic area on the test. The higher the percentage, the more queries you are liable to see on that content part on the exam.
Manage cases as well as the knowledge base (25-30%)
Create and administer cases
Effort with the case list and views; look for for case records; generate a new case record; recognize fields on a default case outline; examine business method flows; change activities to cases; comprehend the case declaration process; use case routing convention; use case making rules.
Construct and administer the knowledge base MBS
Seek for articles; relate an article with a case; use comprehension base articles to assist resolve cases; build, manage, and retain knowledge base article templates; form, modify, and bring out knowledge base articles; format articles; affix knowledge base articles to email messages.
Administer queues, entitlements, and service level agreements (SLAs) (25-30%)
Construct and supervise queues
Comprehend system queues and individual queues; generate and maintain queues; insert cases and activities to queues; effort with queue items; execute case routing.
Generate and direct entitlements
Generate and uphold entitlement templates; construct a new entitlement; put in entitlement lines.
Produce and manage SLAs
Comprehend standard and improved SLAs; construct SLA actions as well as details.
Administer service scheduling, interactive service hub, as well as the unified help desk (20-25%)
Employ and supervise service scheduling
Recognize service scheduling scenarios; comprehend the service scheduling progression flow; describe and supervise resources; execute customer service schedules; construct and administer resource groups; describe sites, holiday schedules, as well as services. MB6-892
Effort with the interactive service hub as well as the unified service desk
Effort with single-stream as well as multi-stream dashboards; administer queues as well as cases from streams; produce interactive dashboards; recognize the unified service desk.
Effort with FieldOne and surveys and execute service management analysis (20-25%)
Execute service administration analysis
Utilize Microsoft Power BI service dashboards; effort with the service calendar; effort with service reports; effort with service dashboards; effort with system charts designed for cases; recognize service metrics and goals; build goals for case records.
Apply FieldOne with service management
Recognize FieldOne functionality; recognize reasons to computerize the field service business; spot the advantages of using FieldOne
Effort with surveys
Recognize survey division options; construct and put. Cheap Jerseys Cheap Jerseys Online Cheap NFL Jerseys From China Cheap NFL Jerseys Cheap NFL Jerseys Wholesale Cheap Authentic NFL Jerseys Cheap Replica NFL Jerseys Cheap NFL Sports Jerseys Wholesale Jerseys China Wholesale NFL Jerseys China